Privacy Policy
Effective Date: January 2025
Double Agent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website double-agent.co.uk or engage our services.
Information We Collect
- Contact Information: Name, email address, phone number, company name
- Professional Information: Job title, team size, development focus areas
- Assessment Information: Current development challenges, AI coding experience, goals
- Communication Records: Emails, phone calls, meeting notes, and consultation records
- Website Usage: Pages visited, time spent, click patterns, referral sources
- Technical Information: IP address, browser type, device information, operating system
- Cookies: We use essential cookies for website functionality and analytics cookies to improve our services
How We Use Your Information
- Service Delivery: Conducting assessments, providing recommendations, delivering consulting services
- Communication: Responding to inquiries, scheduling consultations, providing support
- Improvement: Enhancing our services, website functionality, and client experience
- Legal Compliance: Meeting regulatory requirements and protecting our legitimate interests
- Consent-Based: We only send marketing communications with your explicit consent
- Opt-Out: You can unsubscribe from marketing emails at any time
- Relevant Content: Information about AI coding developments, industry insights, service updates
Information Sharing and Disclosure
We Do Not Sell Your Information
We never sell, rent, or trade your personal information to third parties.
We may share information only in these circumstances:
- Service Providers: Trusted partners who help deliver our services (under strict confidentiality agreements)
- Legal Requirements: When required by law, court order, or to protect rights and safety
- Business Transfers: In the event of merger, acquisition, or sale of assets (with continued privacy protection)
- Assessment Information: All technical and business information shared during assessments remains strictly confidential
- NDA Protection: We can work under Non-Disclosure Agreements as required
- Anonymous Use: We may use anonymized insights to improve our services without identifying specific clients
Data Security
- Encryption: All data transmission is encrypted using industry-standard protocols
- Access Controls: Limited access to authorized personnel only
- Secure Storage: Information stored on secure, regularly backed-up systems
- Regular Review: Ongoing security assessments and updates
- Active Clients: Information retained for duration of engagement plus 7 years for business records
- Prospects: Contact information retained for 3 years unless you request removal
- Website Data: Analytics data retained for 2 years for service improvement
Your Rights and Choices
- Review: Request access to your personal information
- Update: Correct or update your information at any time
- Delete: Request deletion of your information (subject to legal retention requirements)
- Restrict: Limit how we use your information
- Browser Settings: Configure your browser to reject cookies
- Essential Cookies: Some cookies are necessary for website functionality
- Analytics Opt-Out: Opt out of analytics tracking while maintaining website functionality
International Data Transfers
Primary Processing
Information processed in the United Kingdom
Global Clients
We serve clients worldwide with appropriate data protection safeguards
GDPR Compliance
Full compliance with UK GDPR and international data protection standards
Contact Information
privacy@double-agent.co.uk
Double Agent, Privacy Officer, London, UK
Response Time
We respond to privacy inquiries within 5 business days
For complex privacy matters or formal requests, contact our Data Protection Officer at:
dpo@double-agent.co.uk
Changes to Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with updated effective date. Continued use of our services constitutes acceptance of revised policy.