Terms of Service
Terms of Service
Effective Date: January 2025
These Terms of Service ("Terms") govern your use of the Double Agent website and services. By using our website or engaging our services, you agree to these Terms.
Services Description
AI Development Consulting
- Assessment Services: Comprehensive evaluation of development capabilities and AI readiness
- Strategic Consulting: Tool selection, integration strategy, and implementation guidance
- Support Services: Training, ongoing optimization, and performance monitoring
Service Delivery
- Remote Methodology: Services delivered primarily through remote collaboration
- Global Coverage: Available to organizations worldwide
- Custom Engagement: Services tailored to specific client needs and requirements
Engagement Terms
Service Agreements
- Separate Contracts: Specific services governed by individual service agreements
- These Terms: Apply to website use and general service framework
- Precedence: Service agreements take precedence over these Terms for contracted services
Assessment Process
- Initial Consultation: Complimentary consultation to determine scope and fit
- Formal Assessment: Comprehensive evaluation under separate service agreement
- Deliverables: Detailed reports and recommendations as specified in service agreements
Intellectual Property
Our Content
- Website Content: All text, graphics, designs, and materials are owned by Double Agent
- Methodology: Our assessment and consulting methodologies are proprietary
- Research: White papers and research publications remain our intellectual property
- Limited License: You may view and print content for personal, non-commercial use only
Client Information
- Confidentiality: All client information treated as confidential
- Work Product: Assessment reports and recommendations become client property upon payment
- Anonymized Insights: We may use anonymized insights to improve our methodology
Website Use
Acceptable Use
- Lawful Purposes: Use website and services only for lawful business purposes
- Accurate Information: Provide accurate and complete information in all interactions
- No Interference: Do not attempt to disrupt website functionality or security
Prohibited Activities
- Unauthorized Access: No attempts to access restricted areas or systems
- Malicious Code: No introduction of viruses, malware, or harmful code
- Content Scraping: No automated extraction of website content
- Competitive Intelligence: No use of services to benefit competitors
Limitation of Liability
Important Notice
Our services provide recommendations and guidance, not guarantees. Clients are responsible for implementation decisions and outcomes.
Service Limitations
- Consulting Nature: Our services provide recommendations and guidance, not guarantees
- Implementation Responsibility: Clients responsible for implementation decisions and outcomes
- Third-Party Tools: We are not responsible for performance of third-party AI coding tools
- Business Results: No guarantee of specific business outcomes or productivity improvements
Liability Limits
- Maximum Liability: Our total liability limited to fees paid for specific services
- Excluded Damages: No liability for indirect, consequential, or punitive damages
- Professional Advice: Our services supplement but do not replace professional technical judgment
Payment Terms
Assessment Fees
- Consultation-Based: Fees determined through individual consultation
- Payment Terms: Specific payment terms outlined in service agreements
- Refund Policy: Refunds governed by individual service agreements
Expenses
- Included Costs: Standard remote delivery costs included in service fees
- Additional Expenses: Travel or special requirements subject to separate agreement
Confidentiality
Mutual Confidentiality
- Client Information: All client business and technical information kept confidential
- Our Methods: Clients agree to keep our proprietary methodologies confidential
- NDA Available: We can execute separate Non-Disclosure Agreements as required
Exceptions
Confidentiality does not apply to information that is:
- Public Domain: Publicly available through no breach of confidentiality
- Previously Known: Known prior to disclosure
- Independently Developed: Developed independently without use of confidential information
- Required Disclosure: Required by law or court order
Termination
Service Termination
- Completion: Services terminate upon completion of agreed scope
- Early Termination: Either party may terminate with written notice as specified in service agreements
- Outstanding Obligations: Payment and confidentiality obligations survive termination
Website Access
- Suspension: We may suspend access for violation of these Terms
- Permanent Ban: Repeated violations may result in permanent access prohibition
Governing Law
Jurisdiction
UK Law
These Terms governed by laws of England and Wales
Dispute Resolution
Disputes resolved through UK courts or agreed arbitration
International Clients
Choice of law clause applies regardless of client location
Contact Information
Legal Questions
legal@double-agent.co.uk
Double Agent, Legal Department, London, UK
Service Questions
hello@double-agent.co.uk
Phone
0203 883 4544
Changes to Terms
We may update these Terms periodically. Changes will be posted on our website with updated effective date. Continued use constitutes acceptance of revised Terms.